Returns & Exchanges

At Lectric eBikes®, we want to ensure you are completely satisfied with your ride. If you are not happy with your purchase, you can return your eBike within 30 days of delivery provided it has fewer than 10 miles on the odometer.

Return Process

• 1.
  Initiate a Request

  Contact our dedicated support team via email or phone to request a Return Merchandise Authorization (RMA) number and receive your prepaid shipping label.

• 2.
  Prepare the Package

  Securely pack the eBike and all original components in the original factory packaging to ensure the item is protected from damage during transit.

• 3.
  Ship Your Return

  Affix the provided shipping label to the box and drop it off at the designated carrier location or schedule a pickup for your convenience.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned eBike for condition and mileage, we will process your refund to the original payment method, minus applicable restocking fees.